Day Spa Terms & Conditions
WHAT WILL HAPPEN?
Upon booking you will pay a 50% deposit to secure your booking if this is online or via telephone this deposit is non-refundable (see our cancellation statement below) once booked you will receive a telephone call from ourselves for further information regarding your booking such as child name and age,
confirmation of how many guests and any allergies or elements we should be aware of. You will also be made aware of our booking statement.
Please be aware we only allow 2 adults per party to attend for the duration of the session, any more than 2 will be asked to leave due to health & safety standards.
Our reception area is for cafe guests only and is not a waiting area eating & drinking facilities are available around the retail estate.
We welcome our guests to bring a celebration cake, however, we are not at liberty to prepare this cake for you nevertheless we can provide you with a cake knife to prepare it yourself.
You will receive a call minimum 5 days prior to your reservation to confirm numbers for your booking & make your final payment.
Just to make you aware that this payment is final so if your numbers do decrease the amount is already complete.
An email confirmation will be sent to you, if you do not receive this email within 12 hours please make us aware so we can resend it to you.
Just to let you know all deposit are non refundable or transferrable, however, with 48 hours notice we are willing to transfer your booking to a date that & time that is available to you.
Anything under the 48 hours notice will result in the loss of your deposit. In the case of Covid 19 Positive Result we require a positive
PCR test result to reschedule your booking, without this it will result in the loss of ANY payment you have.